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Metro Shuttle Reviews Home Page
What our customers say about what we deliver... everyday.
Metro Shuttle Service is committed to providing the highest level of quality in transportation, along with world-class service. We have instituted a form that is requested of customers, so they can share their experience with other travelers, and to help us to improve our performance in our eternal quest for improvement.
All feedback posted has a hard-copy with the actual written statement of the customer, along with their approval to share it with the world. It is hard to implement sometimes, because of time constraints at loading or unloading a shuttle, and it is not something we force upon anybody, but we will certainly ask everyone who has time, to take a few minutes to complete the form, because we feel it is very important. We can spend the time, energy, and money, dedicate the resources, work hard all day, and believe we are doing well, but only the customer can say if we got it right, and we want to live in that reality. For us, the customer’s opinion is the bottom line.
We have categories of feedback for easy reference, if someone wants to see feedback on a specific concern of theirs.
If you do not see your feedback on any of the pages, and would like to, please provide us your feedback. For your reference, the ratings that you will see are based on a five star system which is an online standard today. Our testimonial consent forms have a grading on a percentile scale, which has been translated into the five star rating per the methods stated below. For your comfort and ease of reference, each review page has this key at the bottom.
If there is any major area of concern which you feel is very important, and there is no page for it, please let us know. We appreciate the feedback.
Rating Definitions
Unrated means that the feedback was provided without a rating because either, 1. The statement came from our original Testimonial Consent Form that did not have a rating field for that particular aspect, 2. The review was sent in by email without a percentage rating, 3. The customer left the percentage rating field of the form in blank. 4. We could not cross reference an exact rating. If a testimonial stated "best ever", or "perfect" describing a service, we assume a 5 star rating, because on our scale "perfect" or "best" is the definition of extreme of the scale of "100". However, words like "awesome", "fantastic", "great", "amazing", etc, can be used to describe an experience that could be between a Four stars and Five Stars Plus rating, and we did not take the liberty of guessing, so those will remain "unrated".
Five Stars Plus is a category we invented that means that the client filled the form and in the line of "On a scale of 1 to 100 (100 being perfect), how did we do?" the client entered something indicating that perfect (100) was not sufficient to capture their rating. Examples are "100 does not do it justice", 100+", "100-110", "101", "105", etc. But if customers wrote down excitement marks next to a 100, such as "100!!!", or "100:)", we assume it means they were very happy to find perfect, but not that the service was perfect and beyond, so they were given the standard Five Stars rating below.
Five Stars mean that the customer filled out a number "100", "99", or "98" on the form. Customer reviews without a percentage rating are translated into a 5 star when a customer uses the words "best", or "perfect" describing the experience. Statements without a rating, using words, like "awesome", "fantastic", "wonderful", "highly recommend", etc, were translated into Unrated because they were not specific enough and could mean anywhere in a range from a Four Stars to a Five Stars Plus.
Four Stars And A Half means that the customer testimonial statement had a number "97", "96", or "95" on the scale of 1 to 100 experience rating. We feel the intention of the four and a half stars is still in the upper "A" rating.
Four Stars mean that the customer testimonial statement had a number from a "94", to a "90", on the scale of 1 to 100 experience rating. We feel the intention of the four stars is a lower "A" rating.
Three Stars And A Half means that the customer testimonial statement would have a number from an "89", to an "80", on the scale of 1 to 100 experience rating. We feel the intention of the three and a half stars is a "B" rating.
Three Stars mean that the customer testimonial statement would have a number from a "79", to a "70", on the scale of 1 to 100 experience rating. We feel the intention of the three stars is a "C" rating.
Two Stars And A Half means that the customer testimonial statement would have a number from a "69", to a "60", on the scale of 1 to 100 experience rating. We feel the intention of the two and a half stars is a "D" rating.
Two Stars mean that the customer testimonial statement would have a number from a "59", to a "45", on the scale of 1 to 100 experience rating. We feel the intention of the two stars is a high "F" rating.
One Star And A Half means that the client testimonial statement would have a number from a "44", to a "30", on the scale of 1 to 100 experience rating. The intention of the one and a half stars is a square "F" rating.
One Star means that the customer testimonial statement would have a number from a "29", to a "15", on the scale of 1 to 100 experience rating. We feel the intention of the one star is a low "F" rating.
A Half Of One Star means that the customer testimonial statement would have a number from a "14", to a "0", on the scale of 1 to 100 experience rating. We feel the intention of the half of one star is that a very low "F", implying that the experience could not possibly have been worse.
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